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Personal Patient Navigator
Kirstin Veugelers, PhD, personally experienced the frustration of navigating the healthcare system to address her own health issues. Now she is on a mission to help patients and their loved-ones to access healthcare more effectively. To serve that mission, Kirstin draws on her PhD training in biochemistry, her 10 years of university teaching experience, as well as her personal experience of illness and struggle to find the care that she needed. Her recent nomination for an award in Quality Care is a testament to her passion as well as her effective, albeit simple strategy. Kirstin attends medical appointments with patients to facilitate better quality communication, and provides follow-through support to streamline the healthcare path.